Frequently Asked Questions
WHAT IS THE EXACT DELIVERY DATE?
The exact delivery date will be communicated to the customer by email after the order has been processed, together with the invoice for payment (only general/provisional delivery dates are stated for the item).
CAN I BUY THE PRODUCT IMMEDIATELY?
Many items are available immediately, but many items need to be prepared by our staff - for your and our convenience, place an order - a company employee will contact you
HOW LONG IS THE WARRANTY ON THE PURCHASED GOODS?
- For natural persons: 2 years after the manufacturer and seller have complied with DE and EU legislation;
- For legal entities: 1 year after the manufacturer and seller have complied with LR and EU legislation;
- *If the manufacturer's warranty period exceeds the above-mentioned periods, you should contact the manufacturer exclusively for warranty claims (see "Warranty" for further information).
In case of non-conformity, damage, or defects, the Seller must be notified immediately and the goods must be returned to the Seller's shipping point no later than two working days after receipt. (For legal entities).
CAN'T REACH US? SEND US AN EMAIL!
Sometimes the workload is high and all employees are fully occupied with customer service in person or by phone, making it physically impossible to answer all calls during these times - we recommend emailing in this case!
